Refund Policy

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Last Updated: 23 September 2026

At SkillNest Academy, we want every learner to be satisfied with their course purchase. This Refund Policy explains when refunds are available, how to request one, and how the process works.

1. 7-Day Satisfaction Window

You may request a full refund within 7 days of your payment confirmation date, provided that:

  • You have accessed less than 20% of the total course content/lessons.
  • The refund request is submitted in writing via email or WhatsApp within the 7-day window.
  • The course purchased is not listed under our "Non-Refundable Courses" (Section 3 below), if applicable.

2. How to Request a Refund

To request a refund, please contact us with the following details:

  • Your full name and email address used during enrollment.
  • Order reference number (found on your Thank You / confirmation message).
  • Course name and reason for the refund request.

Send your request to info@skillnestacademy.com or message us directly on WhatsApp at +971 50 000 0000. Our team will review your request and respond within 2-3 business days.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • The refund request is made after the 7-day window has passed.
  • More than 20% of the course content has already been accessed or downloaded.
  • The learner shared their access with unauthorized individuals or violated our Terms & Conditions.
  • The learner simply changes their mind after substantially completing the course.
  • Any bank transfer or payment gateway processing fees already incurred (these are non-refundable and may be deducted from the refunded amount).

4. Refund Processing Time

Once your refund request is approved, we will process it within 7-10 business days using the same payment method used for the original purchase (bank transfer, card refund, or other agreed method). Processing times may vary slightly depending on your bank or payment provider.

5. Course Access After Refund

Once a refund is issued, your access to the course materials will be revoked immediately. Any certificates of completion issued for the refunded course will also be considered void.

6. Order Cancellations Before Payment

If you submitted a "Buy Now" enrollment request but have not yet completed payment, you may cancel your order at any time, free of charge, by contacting our support team — no refund process is needed since no payment has been received.

7. Changes to This Policy

SkillNest Academy reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised "Last Updated" date and will apply to purchases made after the update.

8. Contact Us

For any refund-related questions, please reach out to us at info@skillnestacademy.com .